Terms & Conditions:
1. Risk-Free Guarantee – “No Fix, No Fee”
- Full refund if our electrician cannot provide a solution or next step.
- Applies only if you fully participate and your issue is within supported non-permit residential services.
2. Session Time & Upgrades
- Sessions start at 15, 30, or 60+ minutes.
- Need more time? Upgrade mid-call and pay only the difference.
3. Booking & Cancellations
- Cancel or reschedule up to 1 hour before with no penalty.
- Missed sessions without notice are non-refundable.
- Technical issues on our side → free reschedule.
4. Scope of Service
- Virtual-only support: real-time diagnostics, guided homeowner-level repairs, and safety advice.
- Excludes physical work, permits, inspections, or in-person services (available separately if needed).
5. Acceptable Use
- Follow safety protocols.
- Do not use to bypass codes or perform prohibited work.
- Electrician’s role is limited to guidance and diagnosis only.
FAQ
What is Ask the Electrician?
Ask the Electrician is a virtual troubleshooting service where certified electricians help you diagnose and resolve residential electrical issues via a live online session.
What kinds of problems can you help with?
We specialize in homeowner-friendly electrical issues that don’t require permits or in-person service, including outlets or switches not working, breakers that keep tripping, replacing light fixtures, smoke detector issues, troubleshooting power loss in one room, and general repairs, troubleshooting, and replacements.
What’s included in a session?
Each session provides live one-on-one guidance with a licensed electrician, real-time diagnostics, step-by-step repair or replacement instructions, and safety advice based on your setup.
How do the time blocks work?
Sessions are available in 15, 30, or 60+ minute increments. Fifteen minutes is ideal for quick fixes or single-issue diagnostics, 30 minutes is better for multiple symptoms or walkthroughs, and 1 hour or more works best for complex or layered issues. If you need more time during your call, you can upgrade instantly and pay only the difference.
What if you can’t fix my issue?
If we can’t provide a clear solution or next step during your session, you’ll receive a full refund under our No Fix, No Fee guarantee. If needed, we can also schedule an in-person service with a licensed electrician in your area to resolve the issue.
How do I join the session?
You’ll receive a private video call link after booking. Simply click to join from your phone, tablet, or computer.
What can’t you help with?
We do not provide support for commercial or industrial systems, work requiring permits, major panel upgrades or rewiring, or in-person inspections or service. If your issue is out of scope, we’ll let you know immediately at no charge.
Can I buy parts you recommend?
Yes! We’ll guide you to order compatible, CEC-compliant parts directly from The Electrical Emporium
Is this service safe?
Yes, we provide step-by-step guidance to ensure safety. However, you are responsible for following all safety guidelines and deciding whether a task is safe for you to perform.
What if I need to reschedule?
You can reschedule or cancel up to 1 hour before your appointment with no penalty.
